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We aim to respond to all enquiries within 24-48 hours. Rest assured—you’ll always be talking to a real person, not a bot.

Our support team is based in the UK, so if your order is from the US, there may be a slight delay while we coordinate with our team in the US due to the time difference. While we try to monitor urgent customer enquiries 7 days a week, our warehouse team takes weekends off, so there may be a delay in getting certain order details until they’re back.